Thursday, February 10, 2011

The customer isn't always right...

...but then again, neither is the seller. As something of an addendum to yesterday's post, I am expecting a new order tomorrow. FedEx tracking number and everything, rather fancy. Compared to my experiences with the old company, this is a dream of customer service. Most of the questions I had were answered quite well on the company site, and those that weren't were answered in about two minutes with customer service. I found it to be a frankly enjoyable customer service experience.

The difference in service between a dissatisfied customer and a satisfied one can be very small. One email in the right place, or one hold that didn't last very long, can turn an experience around. The service with the first company wasn't bad. It was lacking in a couple small areas, like having everyone on staff able to answer some basic questions, and not requiring lengthy holds between tries at finding someone who could help.

This new company didn't have those troubles. The customer testimonials both on their site and elsewhere speak not only of very healthy fish, but of good customer service. It is such a little thing, but can really turn a company around. I am sure that the product from both these companies is essentially equivalent. The new company ended up being somewhat more expensive. Yet, in future, I'm going to go to this new company first, because that extra money is worth not having to go through that customer service experience again.

In the assorted jobs I have held, three have been customer service. I have been a gem salesman, a receptionist, and I have cleared snowy sidewalks. In each, making sure the customer is happy and satisfied tends to be difficult. There are so many little factors at play. It's a very difficult job. As such, I really appreciate it when a company has good customer service. It's not an easy thing to do, and the effort is appreciated.

In other news, Laser Tag was much fun, though I tend to try to aim with guns without sights across a big room. Note to self, when there is no punishment for spraying lasers everywhere there might be an enemy, just do it.

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